How to use our facilities
Before using our platform for the first time, please complete the following steps to gain access to instruments and services:
- Read and agree to our guidelines.
- Register with our iLab booking system.
- Register with the Flow Cytometry platform by emailing us a signup form.
- Complete any mandatory training.
- Obtain an ID card.
- Complete a floor induction.
1. You must read and agree to our Flow Cytometry Platform guidelines.
2. Register with our iLab booking system.
The BRC Flow Cytometry Platform use the iLab online booking system from Agilent to coordinate scheduling, services and billing. You will need to register an iLab account to view our calendars, book any equipment or other services, using the Flow Cytometry Platform’s unique iLab link (click Register at the top of that page).
- You must sign up under the correct group/PI and it is essential that you change this by submitting a support ticket to iLab if you change lab affiliation, as the named PI for your bookings will be billed irrespective of the grant code you use.
- It may take up to 24 hours for your account registration to be approved. Instructions for the registration procedure are provided on the iLab support site.
- Please direct any support requests regarding the iLab interface to their customer support team – our staff do not run the software. You can check the current service status online.
- Further instructions for using your iLab account are shown at the bottom of this page.
3. You must also register with the BRC Flow Cytometry Platform directly.
Please complete this Flow Platform registration form (.xlsx, 24kb) which needs to be sent to BRCFlowCore@gstt.nhs.uk and acknowledges acceptance of the Flow Cytometry Platform guidelines, biosafety requirements and provides valid grant code for your work. Send us a new form if you change labs, grant code or project (e.g. updating biosafety information).
4. Complete any mandatory training if required.
For those wishing to use our self-service analysers (LSRFortessa, CytoFLEX, Luminex, ImageStream), you must complete the mandatory training beforehand.Typically, you will need Basic Training for use of the self-service analysers. For customers wishing to access staff-operated services only (cell sorting, Mass Cytometry, DEPArray and Parsortix), no upfront training is required.
5. ID cards
King’s College London and Guy’s and St Thomas’ staff – to gain access to the NIHR Guy’s and St Thomas’ BRC Flow Cytometry Platform on the 15th Floor you must have a Trust (not King’s College London) ID card. Access to the core will be authorised only after you have completed the previous steps and received your Trust ID card from security (see instructions below).
Once you have your card you will then contact us to authorise it. If you have not completed the above prerequisites your request will be rejected.
If you are King’s College London staff
- Please email us at BRCFlowCore@gstt.nhs.uk to request a Trust ID card form.
- Open the PDF form in Adobe Reader (it will NOT work if it opens in a browser, other than old versions of Internet Explorer) to request a white NHS ID card for non-clinical staff. Please complete the details in the first section for a new card, add your photo in section two and then enter your PI’s email address as ‘Authorising Manager’s Contact Name:’ in section 3. Once submitted, your line manager must sign off and submit this application form, our Flow Cytometry Platform team can NOT do this for you.
- The card is free of charge and will be issued by Guy’s and St Thomas’ Security.
- Once you have your card, email your request for access to BRCFlowCore@gstt.nhs.uk. Access is usually activated within 72 hours.
If you are Guy’s and St Thomas’ staff
- You will need to have your existing Trust ID card authorised. Please email BRCFlowCore@gstt.nhs.uk. Access is usually activated within 72 hours.
If you are an external customer
You cannot obtain card access and will only be able to use core services during core business hours (Monday 09:00-17:00).
6. Self-service users must complete a floor induction.
This is part of the mandatory basic training and includes fire safety and the alarm system. If you are using self-service equipment that does not require basic training (typically Luminex), please email BRCFlowcore@gstt.nhs.uk to arrange an induction.
Please do not hesitate to contact us on BRCFlowCore@gstt.nhs.uk if you have any questions. We look forward to working with you.
Notes on using iLab
You can access our Flow Cytometry Platform iLab page. You can access instructions for using iLab to create bookings, and further instrument-specific instructions are shown in iLab. King’s College London customers must enter grant codes in the format (CAPS only) XX12345 to avoid delays or errors in invoicing. Remember to click Submit or Save on new entries as appropriate.
Staff-operated bookings or services will need to be approved by the Flow Cytometry Platform and may be modified. Please monitor your email from iLab regarding updates. To cancel a self-service booking please delete (not cancel) your reservation – if you have the last booking of the day it is your responsibility to ensure the instrument is switched off. To cancel a staff-operated booking, you can delete it yourself unless it has already been approved, in which case you must complete a cancellation form in iLab (a fee may apply).